Deposits and retreat payments are non-refundable. When you commit to the retreat, your spot is no longer available to anyone else, and we immediately begin to incur costs to cover your retreat experience on our end. That said, we are also reasonable people, honest and accommodating. We want this to be the beginning, or continuation, of a long term positive relationship with you. We can usually find a way to work things through, but just know that the official policy is that there are no refunds and that any deviation from that is a rare exception.